Our Culture

As a member of the North Shore Healthcare family, our center’s dedicated healthcare professionals strive to deliver quality care to those who have chosen us. Shawano Health Services’ goal is to create an environment that affords our residents the opportunity to be a partner in the care they receive, to develop trusting relationships with our caregivers, and to reach their highest level of independence. We are passionate about making our center The Right Choice for you or your loved one.

Located near ThedaCare Medical Center, has been serving Shawano and surrounding communities since 1965. In a recent customer satisfaction survey, 100% of their residents at the time indicated that their overall stay was good to excellent and they would choose Shawano Health Services again if the need arose. We are also proud to be on the U.S. News & World Report Best Nursing Home list for 2018.

We recently were awarded a 2019 Bronze – Commitment to Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The Award Program has three levels: Bronze, Silver, and Gold. As a recipient of the Bronze – Commitment to Quality Award, we may now move forward in developing approaches and achieving performance levels that meet the Silver – Achievement in Quality Award criteria.

Leadership Team

Executive Director–Jessica Hammons

“I love working with people and I strive to foster high customer service excellence through person-centered care. I enjoy being able to enhance the quality of life for Shawano Health Service’s patients and seeing the smiles on their faces each and every day.”

Social Services Director – Nicole Sasse

“I enjoy doing meaningful work that makes a difference in people’s lives. Working in a skilled nursing facility gives me that opportunity, and I love seeing the positive change in our residents’ lives because of the care they receive from our team here.”

Director of Rehabilitation – Rachel McInnis

“I love that fact that you can build relationships with patients and families and see them get better and return home or be with them to the end. I also love the collaboration between so many different people to make the care of one person possible.”

Admissions Director–Miranda Hartlaben

“The most rewarding part of my job is knowing I am helping a person, may it be mind, body or soul. Being a nurse is not just about healing the body, but it is about knowing the person, listening to the person, and having empathy for them. I feel great gratification in knowing that I have made a difference in our residents’ lives.”

Business Office Manager–Mary Gross

“I enjoy working with and learning from the residents and families through their stories. I also enjoy the people I work with.”


“I truly can not say enough about the entire staff here. Everyone was just wonderful. When I felt weak, they let me rest, and when I was strong they pushed me harder. In 3.5 weeks I went from not being able to walk, let one stand, to be 100% on my own!”

– Clifford

“I came to Shawano Health Services following bilateral knee replacements. I had no true idea of what a rehab facility was, and I was grateful my family and I chose Shawano Health Services. They have the experience and track record to show their fantastic care. I would recommend Shawano Health Services to everyone!

“I could never imagine calling another place home. Shawano Health Services has made me feel like this is my home, by giving me the choices on my schedule, activities, appointments and making me feel like a part of the Shawano Health Services family. I am proud to say this is my HOME!”

“I came to Shawano Health Services for rehab and wound care. The staff at Shawano Health Services is very welcoming. They make me feel at home. They have two wound care nurses on staff. They have therapists here 7 days a week. I would choose Shawano Health Services if I needed rehab again.”

– Henry

“This is my 2nd time at Shawano Health Services. I had my knee done four years ago and received such excellent therapy that I was walking without a cane in two weeks! When I was told I had to have my hip replaced, it was a no-brainer where I was going to go for rehab! Their therapy staff is there full time and my recovery was amazing. The staff is so friendly. They talked me into becoming a volunteer and I have been doing so for four years and this is now ‘My Family’.”

– Karen

“I was very leary about going to a rehab facility. But once I got here, I realized it was the place for me. I was very pleased and happy with the care provided to me by everyone at Shawano Health Services. They are very friendly and accommodating.”

– Mary

“Penny came to Shawano Health Services following a knee replacement. She was able to utilize her Veterans Benefits for her short-term rehab care. Shawano Health Services would like to say ‘thank you, Penny’ for your service and allowing us to provide your care.”